Part of the broader move to the Modern UI, the Modern Customer Portal is a genuine rethink of how your customers interact with your business — and how much admin time it takes you to support that.
The most immediate win is centralised management: instead of signing in to each customer's portal separately, you set up and maintain all your portals from a single MYOB Acumatica form. That alone removes a real chunk of ongoing admin.
On top of that, the interface itself is modern and streamlined, which tends to translate directly into fewer support requests and a more satisfied — and better shopping — experience for customers dealing with your business directly.
It's also flexible rather than one-size-fits-all: you can configure each portal to match your brand and the specific needs of that customer relationship, and role-based access keeps visibility secure and tightly controlled without adding complexity to manage.
The Modern Customer Portal also arrives alongside a broader round of CRM improvements in the 2026.1 release, including AI-powered summaries for opportunities and cases, activity stream enhancements, and customer/vendor side panels for faster context — so the portal upgrade is really one part of a more capable CRM overall.
Want to deploy the Modern Customer Portal in your business?
-
Log a Service Request for help with setting up the Modern Customer Portal.
-
Join MYOB Discover Online on Tuesday 20 October 2026 at 12pm AEDT to see what's coming in the 2026.1 release.