Part of the broader move to the Modern UI, the Modern Customer Portal is a genuine rethink of how your customers interact with your business — and how much admin time it takes you to support that.
The most immediate win is centralised management: instead of signing in to each customer's portal separately, you set up and maintain all your portals from a single MYOB Acumatica form. That alone removes a real chunk of ongoing admin.
On top of that, the interface itself is modern and streamlined, which tends to translate directly into fewer support requests and a more satisfied — and better shopping — experience for customers dealing with your business directly.
It's also flexible rather than one-size-fits-all: you can configure each portal to match your brand and the specific needs of that customer relationship, and role-based access keeps visibility secure and tightly controlled without adding complexity to manage.
The Modern Customer Portal also arrives alongside a broader round of CRM improvements in the 2026.1 release, including AI-powered summaries for opportunities and cases, activity stream enhancements, and customer/vendor side panels for faster context — so the portal upgrade is really one part of a more capable CRM overall.
Log a Service Request for help with setting up the Modern Customer Portal.
Join MYOB Discover Online on Tuesday 20 October 2026 at 12pm AEDT to see what's coming in the 2026.1 release.